Client: Nestlé USA
Industry: Food & Beverage
Services: Change Management, Process Optimization, Technology Integration
The Challenge
Nestlé USA sought to modernize its fleet operations through a telematics sensor- and data-driven transformation to enhance driver safety, regulatory compliance, and operational efficiency. The initiative required cross-functional alignment across its supply chain, integration with internal and external systems, and an effective change management strategy to support 4,000 drivers and fleet managers in adopting the new technology.
Our Approach
To ensure seamless adoption and maximize business impact, we implemented a structured change management framework that addressed:
- Governance & Leadership Engagement – Establishing executive sponsorship and clear decision-making pathways.
- Stakeholder Readiness & Communication – Defining key audiences, training plans, and reinforcement mechanisms.
- Process & Technology Integration – Mapping role-based workflows and supporting transition to automated compliance tools.
- Training & Hypercare – Delivering PeopleNet systems training, real-time performance monitoring, and weekly audits to ensure long-term adoption.
The Solution
We deployed a phased implementation strategy to roll out telematics capabilities, including:
- Automated Hours of Service (HOS) & Driver Vehicle Inspection Reports (DVIR) to enhance DOT compliance.
- Fuel efficiency tracking and fleet optimization to reduce carbon footprint (fuel consumption) and operational costs (spoiled inventory)
- Predictive maintenance integration to minimize vehicle downtime and improve reliability.
- Real-time driver performance monitoring to support safety initiatives and data-driven decision-making
The Results
- 70% reduction in compliance-related manual processes
- $1M in fuel savings in first year from truck idling visibility reporting
- $7M in time savings from integrated time keeping systems
- Accelerated driver adoption with targeted training and leadership reinforcement
- Enhanced sustainability from improved fuel consumption and route efficiency
Key Takeaways
By integrating telematics technology with a structured change management approach, Nestlé USA successfully transitioned to a data-powered fleet strategy, unlocking operational efficiencies, regulatory compliance, and a more sustainable logistics model.
